Niche Outbound Call Center
Location Indiana,United States
Asking Price Range $5.0M - $10.0M
Gross Revenues $648000
Net Profit / Cash Flow $176000
Cash Flow Type Sellers Discretionary Cash
Seller Finance Not Disclosed
Year Established 1988
Number of Employees 20 - 34
Relocatable Not Disclosed
Number of Employees 20 - 34
Real Estate Leased
Training As required.
Reason for Sale Retirement.
Description This profitable, well managed niche outbound call center has thrived for 20 years with excellent blue chip clients, outstanding employee retention in a traditionally high-turnover industry, and a specialized service offering that clients have tested against other call centers and have continued to choose this company. This is a great opportunity for other call centers looking to expand into a unique niche, or entrepreneurial minded individuals with excellent sales and HR management skills. This company's primary target market is manufacturers of appliances and consumer products, as well as large retailers, all offering service contract renewals or warranty renewals to their customers. As manufacturers and sellers of consumer products, and appliances seek to improve profitability and improve customer satisfaction and retention through warranty programs, this call center plays an integral role in the execution of these programs. Past and present clients of this call center represent well-known, and very large multinational firms. This company has also recognized other opportunities centered on improving customer retention and satisfaction in other industries as well. 2008 Sales are up 12% for the first quarter with the owners' conservatively projecting annualized sales to be around $650,000. The owners' are a husband and wife team that are ready to retire, but will be committed to transitional support as needed. Contact for more information on this Call Center for sale.
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